Frequently Asked Questions

 

 

Our Products

What is the difference between Soy Candles vs. Other Candles?

Soy candles are an eco-friendly choice and have a much longer burn time than other non-soy candles. They also hold more fragrance and can be used as a body massage oil/lotion. Best of all, in testing done they were deemed a non-health hazard unlike paraffin based candles like the ones Bath and Body Works and Yankee Candle use.

What are your candles made of? 

All of our candles are 100% natural Soy wax - with no additives or fillers. We use the highest quality Essential and Fragrance Oils.

What are your candle wicks made of?

We use all cotton wicks - no lead or zinc. 

Are your products homemade? 

All of our products are hand- poured and hand-made by ourselves in our home. 

Do your bath bombs stain? 

No, our bath bombs should not stain. We use water soluble dyes.  

What is the burn time on your candles? 

8 oz. Candle : 50-60 hours 

16 oz. Candle : 80-100 hours 

Are your products Vegan & Cruelty-Free?

YES! All of our products are vegan and cruelty-free!

Shipping & Location

Where do you ship?

We ship all over the United States.  Unfortunately, USPS continues to raise the price of International Shipping and we cannot ship internationally in a cost-effective manner

Do you offer Local Pick-Up?

I do offer free local delivery or pickup for my customers around the Yuba City area. Use the code 'Yuba City' at checkout for free delivery/pickup.

 

Please keep in mind if you don't live in Yuba City, you will be asked to Pick Up your order and we will email you information on how that works. 

Turn around time for orders? 

5-7 business days

Where are you located? 

We are located in Yuba City, California. We currently work out of our home and travel to craft shows all around California and Nevada. We are also in stores around these areas. Check our homepage to see if we're in one in your area! We are in several stores. Click on the Locations/Shows tab for locations.

Orders & Wholesale

Do you do custom orders?

Email us at onceuponacandle@comcast.net for information. 

Do you wholesale?

Yes we do! If you're a business and would like to carry our products, please email us at onceuponacandle@comcast.net 

What should I do if my order comes damaged? 

Contact us immediately with proof of damage.  

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