Frequently Asked Questions
What is the difference between Soy Candles vs. Other Candles?
Soy candles are an eco-friendly choice and have a much longer burn time than other non-soy candles. They also hold more fragrance and can be used as a body massage oil/lotion. Best of all, in testing done they were deemed a non-health hazard unlike paraffin based candles like the ones Bath and Body Works and Yankee Candle use.
What are your candles made of?
All of our candles are 100% natural Soy wax - with no additives or fillers. We use the highest quality Essential and Fragrance Oils.
Are your products homemade?
All of our products are hand-
poured and hand-made by ourselves in our home. Yes it is quite messy in our home lol.
What are your candle wicks made of?
We use all cotton wicks - no lead or zinc.
Where are you located?
We are located in Yuba City, California. We currently work out of our home and travel to craft shows all around California and Nevada. We are also in stores around these areas. Check our homepage to see if we're in one in your area! We are in several stores. Click on the Locations/Shows tab for locations.
Turn around time for orders?
5-7 business days
Do you do custom orders?
What is the burn time on your candles?
8 oz. Candle : 50-60 hours
16 oz. Candle : 80-100 hours
Do your bath bombs
No, our bath bombs should not
stain. We use water soluble
Do you ship?
Do you wholesale?
Yes, we ship all over the United
continues to raise the price of International Shipping and we
cannot ship internationally
without costing you an arm & a
Yes we do! If you're a business
and would like to carry our
What should I do if my order comes damaged?
Contact us immediately with proof of damage.
Are your products
Vegan & Cruelty-Free?
YES! All of our products are
vegan and cruelty-free!
I do offer free local delivery or
pickup for my customers around
the Yuba City area. Use the code 'Yuba City' at checkout for free delivery/pickup.
Please keep in mind if you don't
live in Yuba City, you will be
asked to Pick Up your order and
we will email you information on
how that works.
Do you have social
Yes! We're always on our social
media so make sure to stop by
and say hello!
Facebook : Once Upon A Candle