Frequently Asked Questions

 

 

What is the difference between Soy Candles vs. Other Candles?

Soy candles are an eco-friendly choice and have a much longer burn time than other non-soy candles. They also hold more fragrance and can be used as a body massage oil/lotion. Best of all, in testing done they were deemed a non-health hazard unlike paraffin based candles like the ones Bath and Body Works and Yankee Candle use.

What are your candles made of? 

All of our candles are 100% natural Soy wax - with no additives or fillers. We use the highest quality Essential and Fragrance Oils.

Are your products homemade? 

All of our products are hand-

poured and hand-made by ourselves in our home. Yes it is quite messy in our home lol.

What are your candle wicks made of?

We use all cotton wicks - no lead or zinc. 

Where are you located? 

We are located in Yuba City, California. We currently work out of our home and travel to craft shows all around California and Nevada. We are also in stores around these areas. Check our homepage to see if we're in one in your area! 

Turn around time for orders? 

5-7 business days

Do you do custom orders?

Email us at onceuponacandle@comcast.net for information. 

What is the burn time on your candles? 

8 oz. Candle : 50-60 hours 

16 oz. Candle : 80-100 hours 

Do your bath bombs

stain? 

No, our bath bombs should not

stain. We use water soluble

dyes.  

Do you ship? 

Do you wholesale?

Yes, we ship all over the United

States.Unfortunately, USPS

continues to raise the price of International Shipping and we

cannot ship internationally

without costing you an arm & a

leg.

Yes we do! If you're a business

and would like to carry our

products, please email us at onceuponacandle@comcast.net 

What should I do if my order comes damaged? 

Contact us immediately with proof of damage.  

Are your products

Vegan & Cruelty-Free?

YES! All of our products are

vegan and cruelty-free!

Local Delivery/Pickup?

I do offer free local delivery or

pickup for my customers around

the Yuba City area. Use the code 'Yuba City' at checkout for free delivery/pickup.

Please keep in mind if you don't

live in Yuba City, you will be

asked to Pick Up your order and

we will email you information on

how that works. 

Do you have social

media?

Yes! We're always on our social

media so make sure to stop by

and say hello!

Facebook : Once Upon A Candle

Instagram :

onceuponacandle2015

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