Once Upon A Candle
Our Product Guarantee
We guarantee our products to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund.
Because all of our 100% Soy Candles, Wax Melts and Bath Bombs are handmade, there may be slight differences from those pictures on our website.
Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 30 days of receipt.